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The Jelly Corner

Rare and retired Jellycat treasures, carefully sourced for collectors worldwide.

Terms and Policies

Privacy
policy

Last updated: July 8, 2026

Jellycorner operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Jellycorner is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through Shopify privacy resources.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of targeted advertising processing.
Managing Communication Preferences. You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails to you.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise additional rights including objection to processing, restriction of processing, and withdrawal of consent where applicable.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at rachael.aldridge@hotmail.fr or contact us at 121 Route Du Mousse, 40280 Bretagne-de-Marsan, France. For the purpose of applicable data protection laws, we are the data controller of your personal information.

Refund
policy

Effective Date: July 1, 2026

Welcome to The Jelly Corner. We specialize in authentic, rare, retired, collectible, and custom Jellycat plush. As many of our products are limited edition or one-of-a-kind collectibles, please read our Refund & Returns Policy carefully before making a purchase.

Returns

European Union Customers

If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order under the Consumer Rights Directive (Directive 2011/83/EU).

To exercise your right of withdrawal, you must notify us within the 14-day period by contacting us at:

Email: thejellycorner@gmail.com

Once your return request has been approved, the item must be shipped back within 14 days of notifying us.

Returned items must:

Be unused and in the same condition as received.
Include all original tags, labels, packaging, and accessories.
Be free from damage, odors, stains, pet hair, or alterations.
Be securely packaged for return shipping.

Unless the item is faulty, damaged, or incorrectly supplied, return shipping costs are the responsibility of the customer.

Refunds will be processed within 14 days of receiving the returned goods or receiving proof that they have been shipped back, whichever occurs first.

United Kingdom Customers

If you are purchasing as a consumer in the United Kingdom, you have similar cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You may cancel your order within 14 calendar days of receiving your goods.

Returned items must meet the same conditions listed above. Refunds will be issued to the original payment method after the returned item has been inspected.

Customers are responsible for return shipping unless the item is faulty or we made an error with the order.

Customers Outside the European Union & United Kingdom

For customers located outside the European Union and the United Kingdom, returns may be accepted at The Jelly Corner’s sole discretion within 14 days of the delivery date for eligible items.

Approved returns are eligible for store credit only. The value of the store credit will be the purchase price of the returned item, less any customs duties, import fees, taxes, brokerage fees, shipping charges, or other costs incurred by The Jelly Corner as a result of the return.

To be eligible for a return, items must be:

Unused and in their original condition.
Returned with all original tags, labels, and packaging intact.
Free from damage, odors, stains, or alterations.

Customers are responsible for all return shipping costs unless the item was received damaged, defective, or we shipped the incorrect item.

Non-Returnable Items

The following items cannot be returned or refunded unless required by applicable law:

Custom-made or personalized items
Commissioned plush or custom creations
Made-to-order products
Gift cards
Digital products or downloadable content
Items marked as Final Sale
Products that have been used, washed, altered, or damaged after delivery

Custom Items

All custom-made and personalized items are Final Sale.

Because these products are created specifically for each customer, they cannot be cancelled, returned, exchanged, or refunded once production has begun, except where required by law or if the item arrives damaged or defective.

This exclusion is permitted under Article 16(c) of Directive 2011/83/EU, which exempts goods made to the consumer’s specifications or clearly personalized from the standard 14-day withdrawal right. Similar exemptions apply under the UK Consumer Contracts Regulations 2013.

Damaged, Incorrect or Defective Items

Please inspect your order immediately upon delivery.

If your item arrives:

Damaged during shipping
Defective
Incorrect
Missing parts

Please contact us within 48 hours of delivery.

Include:

Your order number
A description of the issue
Clear photographs of the item, packaging, and shipping label

We will work with you to provide an appropriate resolution, which may include a replacement, repair, store credit, or refund where applicable.

Authenticity & Condition

Many of our products are retired, vintage, or collectible plush.

Each listing includes a detailed description and photographs showing the item’s condition.

Minor wear consistent with age or use—including tag fading, slight fabric variation, or collector wear—is considered part of the item’s disclosed condition and is not considered a manufacturing defect.

Exchanges

We do not offer direct exchanges.

If you wish to purchase another item, please complete a new order after your return has been approved, where applicable.

Refund Method

Approved refunds will be issued to the original payment method used for purchase.

Original shipping charges are non-refundable unless required by law or if the return results from our error.

Any customs duties, import taxes, VAT, brokerage fees, or similar charges paid by the customer are non-refundable.

Refused Deliveries

Orders refused by the customer or returned due to an incorrect shipping address provided by the customer may be subject to:

Return shipping charges
Original shipping costs
Customs charges incurred
Restocking fees where permitted by law

Any remaining balance will be refunded once the package has been returned to us.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

The Jelly Corner

Email: thejellycorner@gmail.com

Terms of
service

OVERVIEW

Welcome to Jellycorner! The terms "we", "us" and "our" refer to Jellycorner. Jellycorner operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Jellycorner is powered by Shopify, which enables us to provide the Services to you. The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Jellycorner reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Jellycorner confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Jellycorner may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made. Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Jellycorner, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Jellycorner, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Jellycorner. Jellycorner's names, logos, product and service names, designs, and slogans are trademarks of Jellycorner or its affiliates or licensors. You must not use such trademarks without the prior written permission of Jellycorner. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Jellycorner is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Jellycorner. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Jellycorner, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Jellycorner.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback. We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Jellycorner, Shopify or users of the Services, or expose them to liability. In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS

14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision. 14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service. 14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services. 14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents. EXCEPT AS EXPRESSLY STATED BY Jellycorner, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Jellycorner, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Jellycorner, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 19 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Jellycorner is headquartered. You and Jellycorner consent to venue and personal jurisdiction in such courts.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at thejellycorner@gmail.com. Our contact information is posted below: [VAGO CONSULTING] THEJELLYCORNER@GMAIL.COM 121 ROUTE DU MOUSSE 40280 BRETAGNE-DE-MARSAN, FRANCE BUSINESS REGISTRATION NUMBER: 952 762 581 VAT NUMBER: FR07 952 762 581

Contact
information

Trade name: The Jelly Corner

Legal business name: VAGO CONSULTING

Email: thejellycorner@gmail.com

Physical address: 121 Route du Mousse, 40280 Bretagne-de-Marsan, France

VAT number: FR07 952 762 581

Trade number: 952 762 581

Terms of
sale

Last Updated: June 2026

Welcome to The Jelly Corner. By purchasing from our store, you agree to the following Terms of Sale. Please read them carefully before placing an order.

1. Products

We specialize in collectible plush toys, including new, retired, rare, and pre-loved items.

We make every effort to accurately describe and photograph each item. Please review all photos and descriptions carefully before purchasing. Due to differences in screen settings, colors may vary slightly from what appears online.

2. Product Condition

Items may be listed as:

BNWT (Brand New With Tags) – New item with original tags attached.
NWOT (New Without Tags) – New item without original tags.
Pre-Loved – Previously owned item that may show minor signs of handling or display.
Retired/Rare/HTF (Hard to Find) – Discontinued or limited-availability items.

Any notable flaws or imperfections will be disclosed in the product description and/or photos whenever possible.

3. Pricing

All prices are listed in the applicable store currency and are subject to change without notice.

We reserve the right to correct pricing errors and cancel orders placed at incorrect prices.

4. Payment

Payment is due at the time of purchase. Orders will not be processed until payment has been successfully received.

We accept payment methods offered through Shopify Payments and other payment providers available at checkout.

5. Shipping

Orders are typically processed within 1–5 business days unless otherwise stated.

Shipping times are estimates provided by carriers and are not guaranteed. The Jelly Corner is not responsible for delays caused by postal services, customs processing, weather events, strikes, or other circumstances beyond our control.

Customers are responsible for ensuring that shipping addresses are accurate at checkout.

6. International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

The Jelly Corner is not responsible for packages delayed by customs authorities.

7. Lost, Delayed, or Damaged Packages

Once an order has been shipped and accepted by the carrier, responsibility for delivery rests with the carrier.

If a package arrives damaged, please contact us within 48 hours of delivery and provide photos of:

The shipping box
Packaging materials
The damaged item

We will work with you to determine an appropriate resolution.

8. Returns & Exchanges

Due to the collectible nature of our products, all sales are considered final unless an item arrives significantly different from its description.

If there is an issue with your order, please contact us within 7 days of delivery.

Returned items must:

Be unused and in the same condition received
Include original tags, if applicable
Be returned in original packaging when possible

Return shipping costs are the responsibility of the customer unless the return is due to our error.

9. Order Cancellations

Orders may be cancelled before shipment. Once an order has shipped, it cannot be cancelled.

10. Limitation of Liability

The Jelly Corner’s liability is limited to the purchase price paid for the item. We are not responsible for indirect, incidental, or consequential damages arising from the use or inability to use products purchased from our store.

11. Collector Notice

Many items sold by The Jelly Corner are collectible plush toys and may be retired, rare, vintage, limited edition, or pre-loved. As such, minor variations and signs of handling are to be expected.

Please note:

Tag condition may vary due to manufacturer packaging, shipping, storage, age, or normal handling.
Minor creases, bends, shelf wear, or slight imperfections on swing tags and fabric tags are not considered defects unless specifically noted in the listing.
Plush placement, facial expressions, fur texture, color variations, and stuffing firmness may vary from item to item as part of the manufacturing process.
Vintage and pre-loved items may show age-related wear that does not affect their collectibility or display value.
We make every effort to photograph and describe items accurately; however, collectors should review all photos carefully before purchasing.
Due to the collectible nature of many items, condition assessments are based on our best judgment and may differ from individual collector preferences.

By completing a purchase, you acknowledge that you have reviewed the listing description and photographs and accept the item’s stated condition.

All collectible items are sold as described and pictured. If you have any questions regarding an item’s condition, please contact us prior to purchase.

12. Contact Information

For questions regarding your order or these Terms of Sale, please contact us through our store contact page.

Thank you for supporting The Jelly Corner and our community of plush collectors.

Legal
notice

Trade name: The Jelly Corner

Legal business name: VAGO CONSULTING

Legal form: Sole Proprietorship

Owner: Rachael Aldridge

Email: thejellycorner@gmail.com

Address: 121 Route du Mousse, 40280 Bretagne-de-Marsan, France

VAT number: FR07 952 762 581

Business registration number (SIREN): 952762581

Shipping
policy

Effective Date: June 2026

Welcome to The Jelly Corner! We take great care in packaging every Jellycat to ensure it arrives safely and in the condition described. Please read our shipping policy below before placing your order.

Processing Times

Orders are typically processed within 1–3 business days after payment has been received.
During new product launches, holidays, or promotional events, processing may take slightly longer.
Orders are not processed on weekends or public holidays.

Shipping Locations

We proudly ship worldwide.

Orders may be dispatched from one of our fulfillment locations depending on stock availability:

France
Canada
United Kingdom

Your order will always ship from the location that allows for the quickest and most efficient delivery whenever possible.

Shipping Costs

Shipping rates are calculated automatically at checkout based on:

Destination
Package size and weight
Shipping service selected

Any applicable taxes, customs duties, or import fees charged by your country are the responsibility of the buyer.

Estimated Delivery Times

Delivery estimates are provided as a guide only.

France: 2–5 business days
Europe: 3–10 business days
United Kingdom: 5–10 business days
Canada: 3–10 business days
United States: 5–12 business days
Australia & New Zealand: 7–20 business days
Rest of the World: 7–25 business days

Delays caused by customs, weather, postal services, or other circumstances outside our control may extend delivery times.

Tracking

All orders include tracking whenever available.

Once your order has shipped, you’ll receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear.

Packaging

Every order is carefully packed to help protect your Jellycat during transit.

We strive to ensure:

Plush remains clean and protected
Tags are protected whenever possible
Secure packaging to minimize movement during shipping

Customs & Import Charges

International customers are responsible for any customs duties, VAT, taxes, brokerage fees, or import charges required by their country.

These fees are not included in our product prices or shipping charges.

Incorrect Addresses

Please ensure your shipping address is correct before completing your purchase.

If an incorrect address is provided:

We cannot guarantee that the order can be changed once it has been processed.
If the parcel is returned to us, additional shipping charges will apply before it can be resent.

Lost or Delayed Parcels

Once an order has been handed to the shipping carrier, delivery is outside of our control.

If your parcel appears delayed:

Check your tracking information.
Contact the shipping carrier.
If you still need assistance, contact us and we’ll gladly help investigate.

Damaged Deliveries

If your order arrives damaged:

Contact us within 48 hours of delivery.
Include clear photographs of the shipping box, packaging materials, shipping label, and the item.

We’ll work with you to find the best possible resolution.

Split Shipments

If your order contains items stored in different fulfillment locations, we may ship them separately at no additional cost to ensure faster delivery.

Rare & Collectible Items

Many products sold by The Jelly Corner are rare, retired, limited edition, or collectible Jellycats.

Minor tag wear, manufacturer variations, or characteristics noted in the product description are not considered defects.

Please read each listing carefully before purchasing.

Contact Us

If you have any questions regarding shipping, we’re happy to help.

The Jelly Corner

Email: thejellycorner@gmail.com

Website: www.thejellycorner.com

Thank you for supporting The Jelly Corner—we appreciate every order and look forward to helping you grow your Jellycat collection!

© 2026 The Jelly Corner

Politique de confidentialité
Politique de remboursement
Conditions d’utilisation
Coordonnées
Conditions générales de vente
Mentions légales
Politique d’expédition

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